Returns & Exchanges
At Dumeni Biltong, we take pride in the quality of our premium cured meats and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or do not meet our rigorous quality standards.
Contact Support
Email our customer service team within 48 hours of receiving your order, including your order number and photos of the product and packaging.
Quality Assessment
Our specialists will review your claim to determine if the issue is related to shipping damage, a production defect, or a fulfillment error.
Return Authorization
If a return is required, we will provide a prepaid shipping label and instructions on how to securely package the biltong for its return to our facility.
Resolution
Once your return is processed, we will issue a full refund to your original payment method or dispatch a fresh replacement batch immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing